Your quickest and easiest option is to call me and I'll guide you through everything Windows 8 Remote assistance: There's a very good tutorial on how to send a remote assistance request to be found here: but it is probably just as easy to give me a call and I'll tell you how to send the request. Steve Karl - 412-441-4349 Control Panel > System and Security > Find and Fix Problems > On Troubleshoot computer problems window Invite someone to help you On the opened Windows Remote Assistance box |