Your quickest and easiest option is to call me and I'll guide you through everything
over the phone.

Steve Karl - 412-441-4349


Simple Steps to Request Remote Assistance in Windows 7

1) Go to Start > and and type remote in the search box. Right Click on Windows REmote Assistance
and choose Send to > desktop create shortcut.

2) Launch the program by double clicking the shortcut you created
and then ... Choose "Invite ..."

From here we have 2 paths depending on how you do your e-mail.
If you use web based e-mail skip to step 6.


If you use an e-mail program on your computer
3) If you use Windows Live mail or an email program on your computer choose "Use e-mail..."

4) Once you click "Use email" a new email will open and all you need do is insert my email address and hit send.

5) The password box will open and you will tell me the password while we're talking on the phone.


If you use web based e-mail like GMail, Yahoo, Hotmail etc.
6) If you use Windows Live mail or an email program on your computer choose
"Send invitation as a file" "

7) Then save the file on your desktop

8) Now look at your desktop and you will see the file to attach and the password to tell me as we're on the phone.

9) Don't close the window ...

10) Open your web based e-mail as you usually do, and choose to attach the file from your desktop
and send it to me.



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